Refund Policy
Purchases, cancellations and refund requests
Last updated: September 18, 2026
We want purchases to match what customers expect. This policy covers ToolInventory paid plans, one-time add-ons, and recurring services purchased directly through ToolInventory.
One-time purchases
If you purchased the wrong ToolInventory plan or add-on, were charged in error, or a purchased feature cannot be provided as described, contact support promptly. Refund requests are reviewed based on the circumstances and applicable consumer law.
Recurring subscriptions
You can cancel a recurring subscription to stop future renewal charges. Unless required otherwise by applicable law or specifically stated at purchase, cancellation normally applies to future billing rather than automatically refunding time already paid for.
Duplicate or unauthorized charges
Contact us promptly if you believe you were charged more than once or do not recognize a ToolInventory charge. We may ask for enough transaction information to locate the payment, but never send full card details by email.
How to request help
Email support@toolinventory.ca with the account email, purchase date, item purchased, and a brief explanation. This policy does not limit rights you may have under applicable consumer-protection law.